Technical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Ntt Data A tiempo completo

About NTT DATA Services

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We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers through various communication channels.

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Job Description

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This is a call center environment where you will work closely with our customers to resolve technical issues in a timely and efficient manner. You will be responsible for driving resolution of incidents on a 24/7 desk, tracking and documenting comments, and escalating tickets as needed.

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You will also be required to remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks. Additionally, you will need to ensure a quiet, private workspace with high-speed, wired internet.

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Requirements

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To be successful in this role, you will need to have a minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience. You should also have a minimum of 1 year of technical troubleshooting experience.

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Furthermore, you will need to have a high school diploma or equivalent. It would be beneficial to have experience in a call center environment and demonstrate a service philosophy in all interactions with clinicians and colleagues.

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You will also require effective communication and interpersonal skills, proficient typing and English language skills (both verbally and in writing), and strong listening capabilities to fully understand caller's needs/requests.

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Estimated Salary: $55,000 - $65,000 per annum based on location and experience.

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Working at NTT DATA Services

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We offer a competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering excellent technical support, we encourage you to apply for this exciting opportunity.



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