Technical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo
Overview

Hrpv Mexico is a dynamic and growing company looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing top-notch technical assistance to our employees.

Salary and Benefits

We offer a competitive monthly salary ranging from $12,000 to $13,000, based on experience and proficiency in English. Additionally, you can expect to receive Mexican law benefits, including IMSS, paid vacations according to law, and a Christmas bonus.

Job Description

As a Technical Support Specialist, your primary responsibilities will include:

  • Resolving hardware and software issues efficiently
  • Assisting with network connectivity and internet access problems
  • Helping with the installation and configuration of devices
  • Documenting and following up on incidents reported by users
  • Performing preventive maintenance tasks on computing equipment
  • Updating software and operating systems according to company policies
  • Managing hardware and software inventories
  • Maintaining accurate records of incidents, solutions, and procedures
  • Generating periodic reports on the status of technical support and common incidents
Required Skills and Qualifications

To be successful in this role, you should have:

  • Strong technical skills and knowledge of hardware and software
  • Basic network knowledge (TCP/IP, DNS, DHCP)
  • Experience with technical support
  • Excellent customer service skills
  • Adaptability and continuous learning
  • Teamwork orientation
  • Advanced English level (B2-C1)
Benefits

In addition to a competitive salary and benefits package, we offer:

  • A working schedule from Monday to Friday
  • Opportunities for professional development and growth
  • Paid training: You receive your full salary from day one
  • Discounts at select establishments
  • Professional growth opportunities

Hrpv Mexico is committed to creating an inclusive environment where everyone can thrive. If you're ready to take your career to the next level, please send your updated resume in English.



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