Senior Business Process Transformation Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Servicenow A tiempo completo
Transformative Solutions for ServiceNow

We are seeking a skilled Senior Business Process Transformation Specialist to join our team at ServiceNow. In this role, you will provide process expertise and develop solutions on the ServiceNow platform to achieve customers' desired outcomes.

About the Role

This position requires 8+ years of progressive experience in professional services or equivalent education/experience. You must have industry domain expertise in relevant fields and be able to travel up to 50%.

Key Responsibilities
  • Design efficient workflows based on ServiceNow product capabilities and leading practices.
  • Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
Required Skills and Qualifications
  • 8+ years of experience in professional services or equivalent education/experience.
  • Industry domain expertise in relevant fields.
  • Creativity with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.
Benefits and Compensation

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.



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