IT Support Specialist
hace 4 días
A Technical Assistance Specialist at Infineon is responsible for providing expert technical support to internal users regarding hardware, software, and networking issues. They troubleshoot complex technical problems, log and track incidents, and provide advanced technology guidance and training. Their goal is to ensure an efficient working environment and help maintain the operationality of the company's computer systems.
**Key Responsibilities**:
- Resolving incidents and change requests: Efficiently address and resolve incidents and change requests in relevant areas to ensure stable operations.
- Conducting root cause analysis: Analyze the root cause of incidents and implement measures to prevent their recurrence in your areas of responsibility.
- Collaborating cross-functionally: Work collaboratively with other IT teams and functions to continuously improve our services.
- Participating in projects: Contribute to projects and bring creativity and innovation to your work.
**Requirements**:
- Bachelor's Degree in Computer Science/Information Technology or equivalent.
- Strong proficiency in English is mandatory.
- Excellent communication and interpersonal skills.
- Capable of working independently with minimal supervision.
**Preferred Qualifications**:
- Experience in IT Support or IT Service Management.
- Team player with a customer-centric approach.
- Willingness to learn and work efficiently.
**Immediate availability to travel abroad.
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