IT Support Specialist
hace 4 semanas
**Job Summary:**
We are seeking a highly skilled IT Support Specialist to join our team at North American Production Sharing. The ideal candidate will have a strong background in IT-related careers and be able to troubleshoot and fix complex hardware-related computer problems using standardized procedures.
**Key Responsibilities:**
- Troubleshoot and fix complex hardware-related computer problems using standardized procedures.
- Diagnose and resolve complex software-related issues through software configuration and reconfiguration.
- Perform computer hardware and software installations and upgrades following standard processes.
- Transfer data for multiple machines during replacements or upgrades while ensuring data integrity.
- Resolve complex networking problems, including cable connections and repairs.
- Document computer and telephone repairs, recording serial and parts numbers.
- Log troubleshooting steps in the Service-Now ticketing system.
- Communicate and collaborate with team members and stakeholders to resolve conflicts and challenges.
- Assist in onboarding and offboarding processes for employees, including hardware setup.
- Audit and verify processes and procedures used by colleagues.
- Install and connect cabling and wiring from network closets to office equipment.
- Lift and install equipment weighing up to 50 lbs. on occasion.
- Perform tasks at various heights (standing or sitting) as required.
- Utilize computers and test equipment for extended periods of time.
- Maintain continuous communication in both Spanish and English with colleagues, customers, and vendors.
- Conduct monthly audits of critical spaces.
- Perform monthly audits of stockroom inventory.
**Requirements:**
- Bachelor's Degree in IT-related careers.
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