IT Support Specialist

hace 4 semanas


Tijuana, Baja California, México North American Production Sharing A tiempo completo

**Job Summary:**

We are seeking a highly skilled IT Support Specialist to join our team at North American Production Sharing. The ideal candidate will have a strong background in IT-related careers and be able to troubleshoot and fix complex hardware-related computer problems using standardized procedures.

**Key Responsibilities:**

  • Troubleshoot and fix complex hardware-related computer problems using standardized procedures.
  • Diagnose and resolve complex software-related issues through software configuration and reconfiguration.
  • Perform computer hardware and software installations and upgrades following standard processes.
  • Transfer data for multiple machines during replacements or upgrades while ensuring data integrity.
  • Resolve complex networking problems, including cable connections and repairs.
  • Document computer and telephone repairs, recording serial and parts numbers.
  • Log troubleshooting steps in the Service-Now ticketing system.
  • Communicate and collaborate with team members and stakeholders to resolve conflicts and challenges.
  • Assist in onboarding and offboarding processes for employees, including hardware setup.
  • Audit and verify processes and procedures used by colleagues.
  • Install and connect cabling and wiring from network closets to office equipment.
  • Lift and install equipment weighing up to 50 lbs. on occasion.
  • Perform tasks at various heights (standing or sitting) as required.
  • Utilize computers and test equipment for extended periods of time.
  • Maintain continuous communication in both Spanish and English with colleagues, customers, and vendors.
  • Conduct monthly audits of critical spaces.
  • Perform monthly audits of stockroom inventory.

**Requirements:**

  • Bachelor's Degree in IT-related careers.

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