Hotel Operations Manager

hace 1 mes


Mérida, Yucatán, México Amek Group A tiempo completo

About the Role:

The Amek Group is seeking a highly skilled and experienced Hotel Operations Manager to lead our property team. As a key member of our management team, you will be responsible for ensuring the smooth operation of the hotel, maintaining high standards of quality and service, and driving business growth.

Main Responsibilities:

  • Represent the Amek Group in front of guests and employees, responding to concerns and daily situations.
  • Ensure brand guidelines are respected and executed consistently across all guest touchpoints.
  • Participate in weekly or monthly meetings with the Amek Group teams to align with departmental strategies.
  • Lead teams under your charge, prioritizing and promoting teamwork and synergy.
  • Promote interdepartmental meetings to achieve goals, strategies, and improvements in service, infrastructure, and organizational culture.
  • Establish and implement operational standards for all areas.
  • Promote guest satisfaction through personalized and professional service.
  • Verify daily that public and guest service areas, as well as back-of-house areas, meet appropriate standards.
  • Manage the cleaning team, inventory, and purchases within assigned budgets.
  • Supervise maintenance workers and ensure monitoring and support of daily reactive, preventive, and general maintenance work.
  • Supervise engineering and infrastructure works for solar panels and sustainability devices.
  • Supervise reception and customer service, handling complaints and ensuring timely resolution.
  • Support the Administration team in managing finances and reports.
  • Manage recruitment, training, and human resource management functions.

Organizational Leadership Responsibilities:

  • Reflect the organizational values and lead by example.
  • Encourage excellence through a respectful and open work environment.
  • Promote learning and innovation among team members.
  • Set objectives and conduct performance evaluations.
  • Train staff with higher autonomy by delegating tasks and monitoring compliance.
  • Share information and changes in procedures with the team.
  • Coordinate integrated actions with other departments.

Requirements:

Academic training in Hospitality, Business Administration, or similar. Specific knowledge in Hotel and Financial Administration, Sales and Marketing, F&B, General Maintenance, and Customer Service. Experience in leadership and team management, with customer contact.

Generic Competences:

  • Responsibility
  • Excellent personal presentation
  • Quality orientation
  • Customer service
  • Teamwork and communication
  • Troubleshooting and handling complex complaints
  • Planning and organization
  • Adaptability to changes

Position-Specific Competences:

  • Leadership and ability to teach and inspire
  • Strategic finance management
  • Team management and task prioritization
  • Management and negotiation skills
  • Knowledge of Hotel services
  • Strategic business management and autonomy


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