Customer Success Enablement Manager

hace 5 días


Ciudad de México, Ciudad de México NICE Ltd A tiempo completo
Customer Success Enablement at NICE Ltd

We are seeking a talented Customer Success Enablement Manager to oversee the development and implementation of our customer success strategies. In this role, you will work closely with our sales, product, and customer success teams to ensure seamless handoffs and maximize customer satisfaction.

NICE Ltd is committed to helping our customers achieve operational excellence through our innovative solutions. By joining our team, you will contribute to delivering exceptional customer experiences and driving business growth.

  • Lead the design and execution of customer success enablement initiatives to ensure customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and develop strategies to address customer pain points.
  • Develop and maintain comprehensive knowledge management systems to facilitate easy access to relevant information.
  • Establish and track key performance indicators (KPIs) to measure the effectiveness of our customer success enablement initiatives.

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