Business Development Coordinator

hace 1 mes


Tijuana, Baja California, México North American Production Sharing A tiempo completo
Job Overview

We are seeking a highly skilled Business Development Coordinator to join our team at North American Production Sharing. This role is responsible for managing customer relationships and ensuring seamless order processing.

Key Responsibilities:
  • Enter customer orders into Visual (ERP) and resolve any ambiguities.
  • Communicate changes to customers and follow up on their orders.
  • Address discrepancies with customer orders (credit, MOQ, price).
  • Write proforma invoices.
  • Determine priorities based on customer needs.
Shipping and Logistics

The ideal candidate will be responsible for:

  • Ensuring orders are shipped; verifying reasons for any delays.
  • Requesting shipping quotes from logistics providers.
  • Confirming order shipping dates.
  • Creating and receiving transfers (IBT) in warehouses other than PQ1 & GAMX.
Customer Experience

In this role, you will:

  • Enter customer complaints and issue RTS & RMA numbers.
  • Correct errors and fill in credit requests.
  • Communicate with account specialists and sales representatives regarding stagnant items or insufficient inventory to meet customer needs.
  • Stay updated on sales opportunities.
  • Communicate with customers to gauge their forecasts and support inventory management.
  • Manage early buy programs for customers.
  • Support colleagues during high workload periods and act as a backup during planned or unplanned absences.
  • Update customer price lists.
Requirements:
  • Bachelor's Degree.
  • Customer Service & Order Management Experience (+3 years).
  • MS Office Suite (Excel Pivot Tables) (+3 years).
  • Use of ERP and CRM Platforms (+3 years).
Preferred Skills:
  • English (95% spoken, 95% written).
  • French (nice to have).
Location:

Parque Ind. Valle Bonito, Tijuana

Estimated Salary:

$55,000 - $70,000 per year



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