Bilingual Customer Service Agent
hace 2 meses
Job Summary: We are seeking a skilled Bilingual Customer Service Agent to join our team at CS Enterprises At Connectnet. As a key member of our customer service team, you will be responsible for providing exceptional service to our Spanish and English-speaking customers, responding to their queries and requests, and resolving issues effectively.
Key Responsibilities:
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Bilingual Communication: Communicate fluently in both English and Spanish, translating when necessary to ensure seamless customer interactions.
- Problem Solving: Identify and resolve customer issues effectively, using critical thinking and problem-solving skills.
- Data Recording: Maintain accurate records of customer interactions, including calls, emails, and chats.
- Customer Education: Provide information about our products and services to customers, ensuring they have a clear understanding of our offerings.
- Internal Collaboration: Work with other departments to address customer issues and provide a unified customer experience.
Requirements:
- Bilingual Fluency: Fluency in both English and Spanish is required, with the ability to translate when necessary.
- Communication Skills: Excellent interpersonal communication and empathy skills are essential for building strong relationships with customers.
- Problem Solving: Ability to find solutions to customer issues, using critical thinking and problem-solving skills.
- Flexibility: Availability for rotating schedules and weekends, as required.
Compensation: Attractive and competitive salary, statutory and superior benefits, savings fund, performance bonuses, and home office (remote job) with 100% paid training.
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