Senior Technical Support Specialist
hace 1 semana
About the Role
We are seeking a highly skilled L3 Support Engineer to join our team at NTT Data North America. As a key member of our technical support team, you will be responsible for providing expert-level support for complex technical issues, collaborating with stakeholders to resolve issues, and contributing to the development of new tools and functionalities.
Key Responsibilities
- Provide in-depth technical support for L3 issues, including detailed analysis, code fixes, and rigorous testing.
- Collaborate with stakeholders to gather requirements, design, and implement solutions.
- Support product servers and clients on cutting-edge platforms.
- Contribute to the development of new tool functionalities and automate provisioning and access management.
- Provide technical feedback and support to development teams.
- Perform detailed root cause analysis of issues in production and implement corrective actions.
Requirements
- Hands-on development experience in Core Java with at least 2-3 years of experience.
- Experience working on 2-3 projects in Java tech stack.
- Ability to lead in a global environment and communicate effectively with team members.
- Understanding of Agile principles is an added advantage.
About NTT Data North America
NTT Data North America is a leading IT and business services company, providing cloud, data, and applications services to clients across various industries. We are committed to delivering innovative solutions and exceptional customer service.
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