Senior Technical Support Specialist

hace 1 semana


Mérida, Yucatán, México Ntt Data North America A tiempo completo

About the Role

We are seeking a highly skilled L3 Support Engineer to join our team at NTT Data North America. As a key member of our technical support team, you will be responsible for providing expert-level support for complex technical issues, collaborating with stakeholders to resolve issues, and contributing to the development of new tools and functionalities.

Key Responsibilities

  • Provide in-depth technical support for L3 issues, including detailed analysis, code fixes, and rigorous testing.
  • Collaborate with stakeholders to gather requirements, design, and implement solutions.
  • Support product servers and clients on cutting-edge platforms.
  • Contribute to the development of new tool functionalities and automate provisioning and access management.
  • Provide technical feedback and support to development teams.
  • Perform detailed root cause analysis of issues in production and implement corrective actions.

Requirements

  • Hands-on development experience in Core Java with at least 2-3 years of experience.
  • Experience working on 2-3 projects in Java tech stack.
  • Ability to lead in a global environment and communicate effectively with team members.
  • Understanding of Agile principles is an added advantage.

About NTT Data North America

NTT Data North America is a leading IT and business services company, providing cloud, data, and applications services to clients across various industries. We are committed to delivering innovative solutions and exceptional customer service.



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