Employee Relations Specialist

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

About Kerry

Kerry is a leading global taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you the opportunity to shape the future of food while exploring and growing in a truly global environment.

Key Responsibilities

As an Employee Relations Specialist, you will provide advice and support to employees and people managers on all employee relations cases that come into the GBS. You will manage the formal case cycle and coordinate the case management process using the required technology and methods of communication, looking for opportunities to resolve the matter informally where appropriate.

You will also coordinate and deliver training and development to people managers to coach and upskill them, enabling them to manage and develop their people and build high-performing teams that deliver. Ensuring a positive experience for all employees and people managers, even when processes and situations are challenging, by maintaining respect for individuals and delivering excellent customer service at all times.

You will ensure all Tier 0 (self-service) information and guidance is up-to-date, relevant, and accessible to all employees and people managers, by recommending legislative and statutory updates to existing knowledge base articles and reviewing virtual agent chats to look for ways to improve our self-service offering.

Providing evidence-based advice and guidance to people managers on emerging trends and patterns in their respective business area and among their team members, and supporting them to address people challenges on the horizon. This may include areas such as sickness and absence trends, rising cases of disciplinary or grievance, industry-wide or external developments, or factors.

You will ensure high-quality collaboration with all other specialist/service centre teams to ensure alignment and consistency of services delivered.

Acting as a point of escalation and coach to the Tier 1 Employee Relations Administrators where guidance or the benefit of deeper experience is required.

Owning your own workload through the analysis of current case load, identifying trends, and undertaking improvement action.

Providing insightful, intelligent reporting to customers to support and maximize business performance.

Working with leaders across the GBSC and business HR to deliver and improve SLAs and performance, thereby demonstrating added value to the business.

Fostering a culture of service excellence with your colleagues, role-modeling this, and coaching other team members to deliver true best-in-class services to all.

Qualifications and Skills

You will have in-depth knowledge of ServiceNow and all of its advanced functionality. You will be able to manage cases, oversee multiple workloads, and resolve complex multi-step processes. Advanced reporting and analytical skills to work proactively to address rising trends and areas of interest, query, and concern.

You will have advanced use of MS Office and other key business tools, including PowerPoint, Word, Outlook, Excel, Visio, Sharepoint, PowerBI, and Kronos.

You will have knowledge of relevant employment law, local regulations, and within and outside the GBS. Employee relations case law, disciplinary, and grievance.

You will be comfortable ensuring all stakeholders are fully trained on correct/relevant user processes to ensure a 'right first time' way of working.

You will proactively use problem-solving skills to help drive the GBS development agenda and roll out large-scale education and training programs.

You will have a high level of English language proficiency as this is Kerry's most widely spoken language.

Key stakeholders: Employees, Managers, HR Centre's Of Excellence, HR Business Partners, Operations, Finance, 3rd party vendors, and Regulatory bodies.

Follow Group and company policies and procedures at all times.



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