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Residence Concierge

hace 2 meses

Ciudad de México, Ciudad de México Marriott International A tiempo completo

Job Summary

We are seeking a highly skilled and customer-focused Residence Concierge to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional service to our Residence owners and their guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Respond to Residence owners' and their guests' requests for information, special arrangements, or services, making arrangements or identifying appropriate providers as needed.
  • Respond to special requests from Residence owners and their guests with unique needs, following up to promote satisfaction.
  • Gather, summarize, and provide information to Residence owners and their guests about the property and surrounding area amenities, including special events and activities.
  • Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors, implementing into the key track system.
  • Answer, record, and process all calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments as necessary to resolve calls, requests, or problems.
  • Understand and assist with owners' reservation services (HRS).
  • Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
  • Assist with Bell/valet services for owners when requesting for their vehicles.
  • Perform Lobby Ambassador tasks.
  • Review shift logs/daily memo books and document pertinent information in logbooks.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience.
  • None

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.