Junior Property Growth

hace 3 semanas


Xico, México D&D Homes A tiempo completo
About Us

D&D Homes is a pioneering property management company redefining the digital age of vacation rentals. Based in Mexico City, we specialize in managing vacation rentals across platforms like Airbnb. Our mission is to deliver exceptional guest experiences while expanding our property portfolio.

About the Role

We're seeking a highly motivated and organized Junior Property Growth & Operations Manager to join our team. As a key member of our operations team, you'll play a crucial role in expanding our property portfolio, managing dynamic pricing strategies, and delivering 5-star guest experiences.

Responsibilities
  • Marketing and Promotion
  • Create and post engaging content on our social networks
  • Promote listings on relevant online communities
  • Sales and Partnerships
  • Perform market research activities
  • Identify and contact property owners and large property management companies
  • Create and deliver sales presentations
  • Follow up with leads until contract signing
  • New Listing Launch
  • Research and get quotes from suppliers
  • Furnish and decorate new stays
  • Ensure everything functions properly
  • Schedule, stage, and supervise photoshoots
  • Create new listings and launch new listings
  • Online and printed guides
  • Pricing Strategy and Revenue Optimization
  • Leverage dynamic pricing tool to create the perfect pricing strategy
  • Guest Management
  • Respond to booking inquiries and convert them into bookings
  • Set expectations and provide useful information to guests
  • Coordinate guests' arrival and ensure a great experience
  • Provide relevant and unique recommendations
  • Come up with creative solutions when problems arise
  • Write and respond to reviews
  • Create and leverage Quick Replies and Automated Messages
  • Do everything in your power to provide 5-star experiences
  • Ongoing Listing Improvements
  • Improve listings' performance by testing different tactics
  • Maintenance and Inspections
  • Inventory management and restocking
  • Monthly cleaning and maintenance inspections
  • Coordinating maintenance staff to fix issues
  • Contractors and Suppliers Management
  • Research, identify, and source new contractors and suppliers
  • Onboard and shadow new suppliers
  • Documentation and Automation
  • Create and document processes to improve efficiency and guest satisfaction
  • Leverage available SAAS tools to automate processes
  • Reporting
  • Ongoing costs tracking
  • Monthly financial analysis
  • Monthly owners' reports
Competencies
  • Hard Skills
  • Bilingual English and Spanish
  • Tech stack: Google Suite, Microsoft Office, Zapier, AirDNA, Pricelabs, Hospitality PMS, WhatsApp for Business, Notion.so, ChatGPT Prompting
  • Data analysis
  • Documenting, simplifying, and automating processes
  • Outstanding hospitality and customer service skills
  • Presentation skills
  • Highly organized
  • Sales skills
  • Soft Skills
  • Reading, analyzing, and interpreting short-term rental platforms T&Cs
  • Problem-solving
  • Conflict resolution
  • Initiative
  • Receiving feedback and changing
  • High sense of integrity
  • Autonomous and resourceful
  • Emotional intelligence
  • Detail-oriented and persistent
Experience Required

Minimum of 2 years of experience in client-facing roles (sales, service, etc.)

Special Requirements

We're a fast-growing startup. You need to be comfortable navigating ambiguous situations in a fast-changing environment

We move fast and so do our guests: you need to keep calm under stress

Multi-tasking

Must own a laptop

Potentially monthly travel to Cuernavaca, Morelos (all expense paid)

Availability: this isn't your typical 9 to 5 job



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