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Customer Service Representative
hace 2 meses
Job Summary
Vishay is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Manage and perform customer service-related operations, including customer inquiries, complaints, and feedback.
- Implement and support customer service-related infrastructure development projects, such as new delivery concepts and training programs.
- Prepare, review, and complete customer orders and revisions to orders, ensuring compliance with valid procedures.
- Maintain accurate and up-to-date customer accounts and records of customer interactions.
- Provide information and support to customers through various channels, including phone, email, and in-person interactions.
- Execute day-to-day administration and service-related operations, including selecting and applying procedures and practices to cover variances in work.
- Provide 1st level support in administrative subjects, including customer service and technical support.
- Maintain relations and exchanges information to ensure smooth workflow between related work areas.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
