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Senior Technical Support Specialist
hace 2 meses
Job Summary
Nasdaq is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities
- Provide technical support to clients via phone, email, and other communication channels.
- Escalate complex technical issues to the development team or platform support team as needed.
- Monitor and resolve technical issues with clients, exchanges, and internal teams.
- Distribute information to clients regarding new releases or product updates or changes.
- Stay up-to-date with the latest technical developments and certifications.
Requirements
- Bachelor's degree in a related field.
- At least 3 years of experience in a technical support role.
What We Offer
Nasdaq offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
