Tech Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo
Job Description

We are seeking a highly skilled and motivated Tech Support Part-Time professional to join our team at Ntt Data Services.

Key Responsibilities:

  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and escalate to other support groups as needed
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

Requirements:

  • Advanced English language skills with good pronunciation
  • Availability to work 22.5 hours per week, 6:00AM to 11:30AM (Central time)
  • Two days off per week, with rotational days-off
  • High school diploma or equivalent, with official certificate of completion
  • 6 months of experience in tech support, with a focus on Level 1 support

What We Offer:

  • Competitive salary
  • 12% of base salary in grocery tickets
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance
  • Life insurance
  • Opportunity to grow in the company

Application Questions:

  • Do you have an ADVANCED level of English and good pronunciation?
  • Are you available to work in the schedule listed in this job posting?
  • Do you have your OFFICIAL high school certification of completion?
  • Do you have experience in tech support level 1?
  • Are you available to work ON-SITE (in person)?

Work Location: In person


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