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Performance Management Senior Specialist

hace 2 meses

Xico, México Nissan A tiempo completo

Job Summary

Nissan is seeking a highly skilled Performance Management Senior Specialist to join our team. As a key member of our Customer & Performance Intelligence department, you will play a critical role in developing, implementing, and maintaining a robust KPI framework to measure and monitor organizational performance.

Key Responsibilities

  • Partner with business stakeholders to identify and define relevant KPIs aligned with strategic objectives.
  • Design and implement effective data collection processes for KPI measurement.
  • Conduct in-depth data analysis to identify trends, variances, and areas for improvement.
  • Develop and maintain KPI dashboards and reports for clear and concise communication of performance insights.
  • Monitor KPI performance and provide timely alerts and notifications for critical deviations.
  • Participate in the continuous review and improvement of KPI definitions and methodologies.
  • Collaborate with the Service Performance and Quality Manager and other specialists to ensure data integrity and consistency across the organization.
  • Translate complex data analysis into actionable recommendations for enhancing operational efficiency and achieving KPI targets.
  • Prepare presentations and briefings to communicate data insights and recommendations to stakeholders.

Requirements

  • Bachelor's degree in business administration, statistics, data mining, or a related field.
  • Certification in SCRUM, Six Sigma, Design Thinking, or a similar performance improvement methodology is a plus.
  • Fluent in English is a must, Portuguese is desired.
  • Minimum of 2-3 years of experience in performance management, business intelligence, or finance related.
  • Proven track record of successfully developing and implementing KPI frameworks.
  • Experience working in a cross-functional environment.

Preferred Skills

  • Proficient in Microsoft 365.
  • Experience with data analysis tools (e.g., Excel, SQL).
  • Data visualization software (e.g., Tableau, Power BI) is desirable.

Nissan is an equal opportunities employer