Customer Service Representative

hace 4 semanas


Xico, México Binance A tiempo completo

Binance is a leading global blockchain ecosystem and cryptocurrency infrastructure provider. We're seeking a skilled Customer Service Representative to join our team and support our users with excellent quality, fast response time, and accurate information.

As a Customer Service Representative, you will be responsible for:

  • Supporting other business units with customer liaison, accurately documenting customer requests and advice, and providing feedback in the form of documentation.
  • Handling customer complaints, special cases, or ad hoc tasks.

Requirements:

  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills, and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
  • Proficient in English language.

Working at Binance:

  • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging, and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • Competitive salary and benefits.
  • Flexible working hours, remote-first, and casual work attire.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.



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