Fielding Specialist
hace 3 semanas
Sermo, a leading global healthcare company, is seeking a highly skilled Fielding Specialist to join our team. With over 450 employees across 35+ countries, we're committed to amplifying the voice of physicians worldwide.
As a Fielding Specialist, you'll play a critical role in managing and setting up commercial and operational aspects of integrating 3rd party top-up vendors. Your expertise will help us meet internal quotas and drive better patient outcomes.
Key Responsibilities:- Develop and execute fielding plans for quotas requiring external assistance
- Communicate with Sermo's global network of vendors to kick off, advance, and resolve top-up engagements
- Fine-tune and revise calculations and actions taken by the RTP Fielding module
- Catalog and report on sub-optimal vendor selection decisions made at Bidding
- Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module
- Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed
- Coordinate with Client-facing staff when client approval for changes is required
- Ensure clear, actionable communication and delivery of projects, exceeding client expectations for service quality and timelines
- Natural ability with data analysis and insights generated from numerical data
- Experience developing and executing fielding plans alongside clients
- Expert knowledge of Market Research industry top-up market
- Proven record of high performance in a role assisting others in project/program delivery
- Strong preference for a dynamic work environment with complex moving parts and deadlines
- Excellent communication skills, both with internal stakeholders and external Sermo clients
- Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time
- Detail-oriented and accurate, even under periods of high workload
Sermo offers a dynamic work environment with opportunities for growth and development. If you're a motivated and detail-oriented professional with a passion for market research and global healthcare, we encourage you to apply.
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