Clinical Field Operations Specialist

hace 2 semanas


Puebla, Puebla, México Sermo A tiempo completo

As a key member of Sermo's global team, you will play a vital role in the commercial and operational aspects of integrating 3rd party top-up vendors to help us meet our internal quotas.

**Key Responsibilities:**

  • Develop and execute fielding plans for all quotas that require external assistance
  • Communicate with Sermo's global network of vendors to kick off, advance and ultimately resolve top-up engagements
  • Fine tune and revise calculations and actions taken by the RTP Fielding module
  • Catalog and report on sub-optimal vendor selection decisions made at Bidding
  • Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module
  • Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed
  • Coordinate with Client-facing staff when client approval for changes are required for any quota
  • Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines
  • Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs
  • Prepare, deliver and improve on SOPs governing Sermo's delivery methodology on project fielding & top up

**Requirements:**

  • Natural ability with data analysis, and insights generated from numerical data
  • Experience developing and executing fielding plans alongside clients
  • Expert knowledge of Market Research industry top up market
  • Proven record of high performance in a role assisting others in project/program delivery
  • Strong preference for a dynamic work environment, with complex moving parts and deadlines
  • Excellent communication skills, both with internal stakeholders as well as with external Sermo clients
  • Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time
  • Detail-oriented and accurate, even under periods of high workload

**About Sermo


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