Senior Business Insights Specialist
hace 4 semanas
Zendesk is a leading provider of customer service and engagement software. Our mission is to help organizations deliver exceptional customer experiences through innovative solutions.
Job DescriptionWe are seeking a highly skilled Senior Business Insights Specialist - Enterprise Analytics to join our team in Mexico City. As a key member of our Enterprise Data and Analytics team, you will be responsible for analyzing complex data sets to uncover actionable insights that inform strategic business decisions.
Responsibilities:- Design and develop advanced data analysis and statistical modeling techniques to extract valuable insights from large datasets.
- Collaborate with cross-functional teams, including product, finance, and marketing, to identify business opportunities and prioritize research initiatives.
- Develop and maintain high-quality data visualizations and reports to communicate insights effectively to stakeholders.
- Oversee data architecture, design, instrumentation, and quality initiatives to ensure alignment with strategic objectives.
- Mentor and enable team members to improve their data analysis skills.
- 8+ years of experience working with SQL or other querying languages.
- Demonstrated expertise in analytics and visualization tools such as Tableau, Looker, or similar.
- Ability to work autonomously and deliver results under tight deadlines.
- Excellent problem-solving skills and ability to communicate complex ideas effectively.
- Prior experience in framing ambiguous problems, collecting/preparing data, and applying analytical rigor.
- Competitive salary: $120,000 - $180,000 per year.
- Benefits package including medical, dental, and vision insurance.
- Retirement savings plan with employer matching.
- Flexible work arrangements, including remote work options.
- Ongoing training and development opportunities.
This role requires a strong understanding of data analysis and business acumen. If you have a passion for delivering actionable insights and driving business growth, we encourage you to apply.
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