Senior Business Insights Specialist

hace 4 semanas


Xico, México Zendesk, Inc. A tiempo completo
About Zendesk

Zendesk is a leading provider of customer service and engagement software. Our mission is to help organizations deliver exceptional customer experiences through innovative solutions.

Job Description

We are seeking a highly skilled Senior Business Insights Specialist - Enterprise Analytics to join our team in Mexico City. As a key member of our Enterprise Data and Analytics team, you will be responsible for analyzing complex data sets to uncover actionable insights that inform strategic business decisions.

Responsibilities:
  • Design and develop advanced data analysis and statistical modeling techniques to extract valuable insights from large datasets.
  • Collaborate with cross-functional teams, including product, finance, and marketing, to identify business opportunities and prioritize research initiatives.
  • Develop and maintain high-quality data visualizations and reports to communicate insights effectively to stakeholders.
  • Oversee data architecture, design, instrumentation, and quality initiatives to ensure alignment with strategic objectives.
  • Mentor and enable team members to improve their data analysis skills.
Requirements:
  • 8+ years of experience working with SQL or other querying languages.
  • Demonstrated expertise in analytics and visualization tools such as Tableau, Looker, or similar.
  • Ability to work autonomously and deliver results under tight deadlines.
  • Excellent problem-solving skills and ability to communicate complex ideas effectively.
  • Prior experience in framing ambiguous problems, collecting/preparing data, and applying analytical rigor.
Benefits:
  • Competitive salary: $120,000 - $180,000 per year.
  • Benefits package including medical, dental, and vision insurance.
  • Retirement savings plan with employer matching.
  • Flexible work arrangements, including remote work options.
  • Ongoing training and development opportunities.
About the Role

This role requires a strong understanding of data analysis and business acumen. If you have a passion for delivering actionable insights and driving business growth, we encourage you to apply.



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