Digital Content Manager

hace 2 meses

Azcapotzalco, Ciudad de México HSBC A tiempo completo
Web Production Manager Role

HSBC is seeking an experienced professional to join our team as a Web Production Manager. This role is responsible for managing and overseeing the delivery of web content, ensuring high-quality standards and integrity of content published on HSBC websites.

Key Responsibilities
  • Manage and direct production initiatives, overseeing delivery of web content and ensuring compliance with quality standards.
  • Collaborate with multi-disciplinary teams, including IT, marketing, and vendors, to identify technical gaps and resolve issues.
  • Develop and maintain a structured and systematic working style, prioritizing tasks and managing diverse activities globally under tight deadlines.
  • Guarantee a high-quality of work by reviewing own and team's output, identifying skills gaps, and providing training as needed.
Requirements
  • Post-secondary education or relevant professional qualification.
  • Experience in managing and implementing data governance guidelines, procedures, standards, methods, tools, and processes.
  • Experience in working with data tools, reference data, data frameworks, and templates.
  • Experience in managing a team with diverse work types and roles.
  • Structured, systematic working style.
  • Good stakeholder management skills.
  • Good understanding of management information and intermediary/advance reporting capabilities.
  • Ability to identify and resolve problems effectively.
  • 7-10 years' experience in client-driven industries, possibly in financial services.
  • Good client handling skills.
  • Good command of written and spoken English.
  • Maintains composure and professionalism in a fast-paced work atmosphere.
  • Flexibility in working different shifts and on weekends when required.
  • Proven operations and change leadership experience and the ability to accomplish through others.
  • Demonstrated skill to quickly grasp complex processes and concepts and make strategic decisions and recommendations/actions plans across all services provided by the Function.
  • Capability to organize and prioritize effectively in order to manage diverse activities globally under tight deadlines and close executive management scrutiny.
Experience
  • Technical expertise on web development, content management systems, and other digital publishing platforms and tools.
  • Solid knowledge on CSS, HTML, and JavaScript to conduct day-to-day content management activities and oversee the team's delivery and targets.
  • Maintaining best practice in producing online content, in accordance with compliance, and style guides.
  • Essential understanding on proofreading and editorial content check.
  • Structured and systematic working style in managing tasks assigned as a member, lead, and subject matter expert.
  • Restate the fundamentals of website user experience, accessibility standards (WCAG), analytics, and SEO practices to enable process and website metrics improvements.
  • Work with support teams in addressing production issues through root-cause analysis, risk, and impact assessment and create mitigating controls.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

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