Customer Service Representative

hace 4 semanas


Xico, México Intugo A tiempo completo
Customer Service Agent

Intugo is seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Communicate with customers via phone and chat to resolve technical issues and answer questions.
  • Provide timely and effective support to customers, ensuring their issues are resolved efficiently.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Meet or exceed customer satisfaction targets and quality metrics.

Requirements:

  • 1-2 years of contact center experience (preferred).
  • High school diploma or equivalent required.
  • Basic computer skills and Microsoft Office knowledge (a plus).
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and critical thinking skills.

What We Offer:

  • Competitive salary: $18,000 - $20,000 per month.
  • Free parking.
  • Medical and life insurance.
  • Meal vouchers.
  • Monthly bonus.

Location:

Ciudad de México, CDMX.

Working Hours:

Afternoon shift.

Education:

Bachelor's degree (required).

Experience:

Customer Service: 1 year (desired).

Language:

English (required).

Work Type:

Full-time, indefinite contract.



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