Logistics Operations Coordinator

hace 2 semanas


Monterrey, Nuevo León, México Uber Freight A tiempo completo
About the Role

We are seeking a highly skilled Freight Support Specialist to join our team at Uber Freight. In this role, you will be responsible for establishing and growing relationships with carrier partners while providing best-in-class customer service.

The ideal candidate will work through a queue of tasks and escalations with primary objectives being fast resolution times, professional communication, and industry-leading problem-solving skills. You will be part of a larger carrier sales team with aligned goals.

Key Responsibilities:
  • Be a Problem-Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve issues in a timely manner.
  • Serve as a stakeholder to Account Management teams and provide feedback around how we can improve carrier, facility, and customer communications to generate quicker resolution times.
  • You will be the front line to our carrier network - understand their needs and work with them to provide timely solutions for issues.
  • A Call First Mentality: Must be prepared to make calls to both facilities and carrier networks to help resolve escalations quickly and efficiently.

Additional responsibilities include prioritizing actions taken on escalations based on level of urgency, maintaining a cooperative and professional work relationship with all stakeholders, participating in weekly team meetings and one-on-ones with your manager, and evolving and adapting to a team that continuously changes as Uber Freight grows.

Estimated Salary Range:

$65,000 - $85,000 per year, depending on location and experience.

About Uber Freight

Uber Freight is a leading logistics company that connects shippers with carriers. We are committed to providing best-in-class customer service and innovative technology solutions to drive efficiency and growth in the supply chain industry.



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