Freight Operations Coordinator
hace 1 mes
Role Overview
At Redwood Logistics LLC, we are seeking a highly skilled Freight Operations Coordinator to join our team. This role will provide exceptional customer service while overseeing daily operational functions for our clients.
About the Company
We are recognized by Gartner in their Modern 4PL Market Guide and at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Responsibilities
- Provide excellent customer service while overseeing daily operational functions for key client accounts.
- Learn and understand the transportation industry, including Less than Truckload (LTL), Truckload, and Intermodal planning and coordination.
- BUILD loads, plan schedules, receive and respond to customer requests, and assist teammates with similar duties.
- Investigate, resolve, and prevent customer problems such as order delays, missed pickups, missed deliveries, and damaged freight.
- Proactively communicate relevant updates to customers and internal teams.
Required Skills and Qualifications
- Bilingual in English and Spanish with strong communication skills both orally and written.
- Ability to work in a fast-paced, dynamic environment and multi-task responsibilities.
- Previous business experience in a bi-lingual environment with logistics experience preferred but not required.
- Strong customer service background and ability to quickly build rapport with customers.
Benefits
- Access to experts and resources for Learning & Development journey.
- Opportunity for internal mobility.
- Employee referral bonus program.
- Employee Resource Groups (ERGs).
- Annual fundraising and volunteer events to give back to communities.
- Life Insurance policy for you starting 30 days after employment.
- Personal Health Insurance coverage for you – Major Medical.
- Vacation time starting at 12 days, additional days increase per Mexican Law.
- Cell Phone Allowance of $800 pesos per month minus applicable taxes.
Salary Estimate:$50,000 - $60,000 per year
Location:Chicago, IL, USA
About Us:Redwood Logistics LLC is an equal opportunity employer and does not discriminate based on individual merit, qualifications, abilities, and company needs and resources.
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