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Customer Service Representative
hace 2 meses
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Receive and respond to customer inquiries and service requests in a timely and professional manner.
- Log and dispatch service requests to the appropriate technicians and ensure follow-up as necessary.
- Provide accurate and timely information to customers regarding their service requests.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
- 1+ years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong knowledge of customer service principles and practices.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Why KONE?
KONE is a global leader in the elevator and escalator industry, committed to improving the flow of urban life. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. We offer a comprehensive benefits package, including a matching 401K, pension plan, comprehensive health care, and wellness plans for your entire family. We also offer paid holidays and paid time off.
