Customer Experience Specialist
hace 4 semanas
About Revolut
We're a financial technology company on a mission to deliver more to our customers through a wide range of products and services. Our team is growing rapidly, and we're looking for a highly organized and detail-oriented individual to join our Complaints team as a Support Specialist.
As a Support Specialist, you'll be responsible for handling incoming formal complaints within the regulatory deadline, identifying and analyzing issues, and setting up and improving internal procedures. You'll also contribute to a culture where the fair treatment of customers is a priority, organize and maintain a central archive of data, and collaborate with various internal teams to ensure efficient and effective complaint resolution.
Key Responsibilities:
- Handle incoming formal complaints within the regulatory deadline
- Identify, analyze, and resolve issues
- Set up and improve internal procedures
- Contribute to a culture where the fair treatment of customers is a priority
- Organize and maintain a central archive of data
- Collaborate with various internal teams
Requirements:
- 1+ year of customer support experience
- Fluency in English with excellent communication skills
- An analytical mindset
- Strategic thinking skills
- Impeccable attention to detail
What We Offer:
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office, or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Our Culture:
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Get It Done
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team
We select, coach, and retain the top talent only and give them all the support to achieve greatness.
Never Settle
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less.
Think Deeper
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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