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Customer Support Specialist

hace 2 meses

Xico, México Cloudbeds A tiempo completo

**About Cloudbeds**

Cloudbeds is a leading technology company that provides a comprehensive platform for the hospitality industry, serving thousands of properties worldwide. Our platform is designed to streamline hotel operations, distribution, guest experience, and data analytics.

**Our Team**

We are a diverse team of experts in technology and hospitality, working together to solve the industry's biggest challenges. Our team is built on a foundation of shared values and tenets that enable us to thrive in a remote-first environment.

**What We Offer**

We prioritize our customers and results over titles, fostering an inclusive culture that celebrates bold thinking and diverse perspectives. Our benefits include:

  • Open vacation time and flexible paid holidays
  • Company-wide mental health days
  • Access to professional development, including manager training and LinkedIn Learning

**Job Summary**

We are seeking a highly organized and proactive Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for assisting and supporting our existing customers in the use of our software.

**Key Responsibilities**

  • Assist and support customers in the use of our software
  • Resolve customer complaints and questions via various communication channels
  • Troubleshoot and make outbound calls for escalated issues
  • Cultivate and maintain excellent relationships with customers to build loyalty and retention
  • Gather customer feedback and requirements for future software releases

**Requirements**

  • Capability to clearly communicate the product and brand to clients
  • Able to lead multiple personality types
  • Highly organized, proactive, self-starter, and team player

**What You Will Do**

As a Customer Support Specialist, you will be responsible for:

  • Providing exceptional customer service and support
  • Resolving customer issues and concerns in a timely and professional manner
  • Collaborating with internal teams to resolve complex customer issues
  • Developing and maintaining knowledge of our software and services

**We're Looking for Someone Who**

Is passionate about delivering exceptional customer experiences

Has excellent communication and problem-solving skills

Is highly organized and able to prioritize tasks effectively

Is a team player with a positive attitude