Customer Fulfillment Operations Manager

hace 3 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo

About Lenovo

Lenovo is a leading technology company that empowers individuals and organizations to achieve their goals through innovative products and services. With a revenue of over $62 billion, we have become one of the world's largest PC companies.

We are dedicated to delivering smarter technology for all and are committed to excellence in everything we do. Our team is passionate about creating value for our customers and driving growth in new markets.

Job Summary

The Customer Fulfillment Operations Manager will play a critical role in ensuring the successful delivery of customer orders from order creation to Proof of Delivery (POD). This position requires strong leadership and collaboration skills, as well as excellent analytical and problem-solving abilities.

Responsibilities

  1. Lead and develop a high-performing team of order fulfillment specialists, providing guidance and mentorship to enhance their skills and capabilities.
  2. Build and maintain strong relationships with key stakeholders, including sales leaders and cross-functional teams.
  3. Collaborate with Sales, Order Entry, Manufacturing, Logistics, and Returns teams to resolve order discrepancies, shipping delays, and customer issues.
  4. Analyze order data and performance metrics to identify trends, bottlenecks, and opportunities for process improvements.
  5. Participate in Digital Transformation Initiatives that automate manual tasks and improve tools, processes, and serviceability to customers.
  6. Ensure compliance with regulatory requirements and company policies related to order fulfillment, shipping, and inventory control.
  7. Prepare reports on order fulfillment performance, backlog health, shipment history, and shipping metrics for Sales cadences.
  8. Communicate timely supply updates to Sales to enable quick decisions on change orders and/or pivot to supply in channel and/or DC's.

Requirements

  • Bachelor's Degree in business, supply chain, or related field required.
  • Excellent analytical and problem-solving skills.
  • Excellent interpersonal skills and negotiation skills.
  • Strong verbal and written communication skills.
  • Ability to collaborate and communicate with cross-functional teams and Managers.
  • Ability to lead in a fast-paced environment involving ambiguity and high rates of change.
  • Data-driven problem solver.
  • Process Management, Project Management, and Change Management.
  • Business Controls and Financial Acumen.

Location

Mexico - Nuevo León - Monterrey, Mexico - Nuevo León - Monterrey.

Estimated Salary

$120,000 - $180,000 per year, depending on experience.



  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    Job DescriptionWe are seeking a highly skilled and organized individual to join our LAS Customer Fulfillment team as a Order Fulfillment Specialist.This role will involve working closely with various teams, including Sales Operations, Order Entry, Global Logistics, Manufacturing, Demand Planning, and Brand Managers to ensure seamless order fulfillment and...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    Company OverviewWe are a leading technology company, Lenovo, seeking a skilled professional to join our Customer Fulfillment team.


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    About LenovoLenovo is a global technology powerhouse, ranked #248 in the Fortune Global 500. We serve millions of customers every day in 180 markets.We are a US$57 billion revenue company focused on delivering Smarter Technology for All. Our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for...


  • Monterrey, Nuevo León, México Fronius A tiempo completo

    About the JobWe are seeking a highly skilled Logistics Operations Manager to join our team at Fronius.The successful candidate will be responsible for managing and optimizing all logistics processes, ensuring seamless supply chain operations and excellent customer service.


  • Monterrey, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    **Company Overview**Servicios Comerciales Amazon Mexico S. De R.L. De C.V., a leading provider of e-commerce solutions, seeks an experienced Logistics Operations Manager to oversee the delivery station's daily operations.**Job Description**We are seeking a highly skilled and organized Logistics Operations Manager to join our team in Monterrey, MEX. As a key...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    At Lenovo, we are committed to delivering smarter technology for all. Our Order Execution Team is responsible for ensuring seamless E2E operations from MO creation to commitment dates for ISG products shipped from the MTY Plant.Job DescriptionWe are seeking a highly motivated and organized Order Execution Team member to join our team in Mexico. As an Order...


  • Monterrey, Nuevo León, México Celestica A tiempo completo

    Job SummaryWe are seeking a Senior Manager of Customer Operations to lead our customer-focused team within a site. This role has overall business responsibility for the execution of the business of a customer or group of customers.Key Responsibilities:Lead a significant Customer Focused team within a site, ensuring the team generates value for the customer...


  • Monterrey, Nuevo León, México Pro Trans International A tiempo completo

    The Logistics Operations Manager is a key role at ProTrans International responsible for ensuring the efficient facilitation and supervision of traffic coordination.**Key Responsibilities:**We are seeking an experienced Logistics Operations Manager to join our team. The ideal candidate will have knowledge of charter, hand carry, and ground expedites flows as...


  • Monterrey, Nuevo León, México Citi A tiempo completo

    Job Overview: We are seeking an experienced Senior Operations Manager to assist in the day-to-day operations of our call center area, ensuring a smooth workflow and achieving predetermined goals.Salary: $80,000 - $120,000 per year, depending on experience.Key Responsibilities:Team Coaching: Assist manager with coaching a team of representatives to ensure...


  • Monterrey, Nuevo León, México Amazon A tiempo completo

    Company OverviewAt Amazon, we strive to be the most customer-centric company globally. To achieve this goal, we require exceptionally talented and driven individuals who can help us build a platform where customers can find and purchase anything online.Estimated Salary: $60,000 - $80,000 per annumThis compensation is based on industry standards for similar...

  • Operations Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    Job OverviewWe are seeking an experienced Operations Manager to oversee daily operations of a high-performing team at Regal Rexnord, a leading manufacturer of electric motors and power transmission solutions.


  • Monterrey, Nuevo León, México Pro Trans International A tiempo completo

    The Logistics and Supply Chain Operations Manager is a critical role within Pro Trans International, responsible for managing transactional work on accounts and collaborating with transportation providers and internal support teams to identify opportunities for improvement. This position plays a key role in achieving Pro Trans International's objectives and...


  • Monterrey, Nuevo León, México Vorto Operations Llc A tiempo completo

    We are seeking a highly motivated and experienced Logistics Supply Chain Manager to join our team at Vorto Operations LLC. As a key member of our logistics department, you will be responsible for managing the flow of goods and materials from supplier to customer.The ideal candidate will have experience in logistics and supply chain management, with a proven...

  • Senior Operations Manager

    hace 4 semanas


    Monterrey, Nuevo León, México Jabil Circuit A tiempo completo

    At Jabil, we strive to push the boundaries of innovation and excellence. As a leading manufacturer of complex products and solutions, our vision is to be the most technologically advanced and trusted partner for global brands.**Job Summary**We are seeking an experienced Senior Operations Manager to lead our Business Unit, driving growth, profitability, and...


  • Monterrey, Nuevo León, México Hubbell Incorporated A tiempo completo

    About UsHubbell Incorporated is a leading provider of critical infrastructure solutions that power our customers, communities, people, and the planet.Our BusinessWe operate in two segments: Hubbell Utility Solutions and Hubbell Electrical Solutions. Our commitment to operating sustainably and ethically while promoting an inclusive and supportive culture...


  • Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    About the RoleWe are seeking a highly skilled Logistics Operations Manager to join our team at C.H. Robinson, where you will play a vital role in driving business growth and delivering exceptional results.This is an excellent opportunity to leverage your expertise in operations management and logistics to drive continuous improvement, optimize processes, and...


  • Monterrey, Nuevo León, México Element Solutions Inc A tiempo completo

    Job OverviewWe are seeking an experienced Production Operations Manager to join our team at Element Solutions Inc. This is a unique opportunity to lead production operations and drive business growth.


  • Monterrey, Nuevo León, México Gas Power Americas A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our Services and Fulfillment Operations team as a Business Operations Assistant.


  • Monterrey, Nuevo León, México Jabil Malaysia A tiempo completo

    At Jabil Malaysia, we are proud to offer a competitive salary package for the role of Production Operations Manager. Based on industry standards and cost of living in Malaysia, we estimate the annual salary to be around RM 120,000 - RM 180,000.About UsWe strive to make anything possible and everything better. As a trusted partner for top brands, we offer...


  • Monterrey, Nuevo León, México United Airlines A tiempo completo

    Job SummaryUnited Airlines is seeking an experienced Airport Operations Manager to join our team. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient operation of airport activities.About the RoleThe successful candidate will have a proven track record of leadership and experience in managing airport...