Salesforce Platform Architect

hace 4 días


Guadalajara, Jalisco, México Ingredion Incorporated (Corporate) A tiempo completo

Job Summary:

Ingredion Incorporated (Corporate) is seeking a highly skilled Salesforce Platform Architect to join our team. As a key member of our Global Salesforce Platform and Data Management team, you will be responsible for designing, implementing, and maintaining our Salesforce platform to support commercial excellence and differentiated customer experience.

Key Responsibilities:

• Develop and drive adherence to standards relative to SFDC data models– e.g., Accounts, Contacts, Opportunities; define how these should be administered across clouds to assure consistent use, data interoperability, and analytics/reporting
• Support design, and adoption of enterprise end-to-end business process standards, KPIs and scorecards for the spectrum of the Global Platform clouds while accommodating regional needs
• Provide thought leadership and recommendations on emerging and suitable Salesforce and broader Salesforce ecosystem capabilities and tools that create value for GTM employees and customers which will aid in forming a healthy and sustainable long-term Salesforce roadmap
• Ensure Salesforce platform integrity by monitoring the health of our org and data within, including associated integrations
• Work with IT partners to implement optimized archiving policies as well as enabling strict data security policies via Shield and other tools.
• Coordinate review and release of upcoming Salesforce and third-party managed package changes with Global CRM Manager, CRM Regional leads, impacted Business Stakeholders, and IT Partners
• Support change management strategy and plans, including, with others, training and communications and corresponding KPI's/Dashboards, to drive adoption and usage of CRM processes and systems/tools to deliver business impact
• Support strategy to build CRM analytics to inform strategic decision making and identification of growth opportunities

Requirements:

• Bachelors' degree in a relevant business and or technology focused discipline. MBA is a plus
• Minimum 5yrs of Salesforce functional/architect experience in Commercial, Marketing, Multi-Channel Sales, CRM, Customer Experience Management and/or related fields
• Deep expertise in, and knowledge of leading practices for the platform management and development to create value
• Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant)
• Ability to prioritize and develop business propositions that translate into actionable initiatives
• Experience in leading and managing complex projects with corresponding change management
• Ability to travel up to 15%+ of the time



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