Bilingual IT Support Specialist

hace 24 horas


Tijuana, Baja California, México Enteracloud A tiempo completo

**Job Summary**

We are seeking a highly skilled and bilingual IT Support Specialist to join our team at Enteracloud. As a key member of our IT Helpdesk team, you will provide timely and effective support to our clients, ensuring their technical issues are resolved efficiently and professionally.

Main Responsibilities:

• Provide technical support to clients via phone, email, and ticketing system
• Troubleshoot and resolve IT issues according to priority and urgency
• Collaborate with internal teams to address IT problems or projects
• Participate in improvement projects for the IT Helpdesk teams, such as academic training courses and certifications
• Adhere to internal escalation, security, and reporting processes

Requirements:

• 1-2 years of experience working in technical support or a similar position
• Experience working with a ticketing system
• Experience with Office 365
• Customer service skills and experience
• Proficiency in English (verbal and written)
• Ability to communicate and solve problems

What We Offer:

• Competitive base salary, according to skills and experience
• Great opportunity to learn, complete certifications, and grow in the IT industry
• Full-time position with a regular schedule
• Opportunity to work with a dynamic and growing company

Language:

English (required)
Spanish (required)

Work Schedule:

Monday to Friday, regular hours

Experience:

Technical Support: 2 years (required)

Location:

On-site position



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