Customer Support Specialist Bilingual
hace 7 días
**Job Summary**
We are seeking a highly skilled and experienced Customer Support Specialist Bilingual to join our team at Buscojobs México. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in a fast-paced and dynamic environment.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
Requirements:
- Bachelor's degree in business, marketing, or a related field
- Minimum 2 years of customer service experience, preferably in a bilingual environment
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
- Proficiency in Microsoft Office, including Outlook, Excel, and Word
- Experience with ERP and CRM software tools is an asset
Work Environment:
Our office is a dynamic and fast-paced environment, with a team-oriented culture that values collaboration and open communication. As a Customer Support Specialist Bilingual, you will have the opportunity to work with a diverse group of customers and colleagues, and contribute to the success of our company.
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