Digital IT Operations Expert

hace 1 semana


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

Company Overview

SAP Se is a leading provider of enterprise software solutions, empowering organizations to run better and achieve their goals. With a strong focus on innovation and customer success, SAP has evolved to become a market leader in end-to-end business application software and related services.

About the Job

We are seeking an experienced Digital IT Operations Expert to join our team at SAP Se. In this role, you will work with senior management to drive de-escalations during major incidents and provide exceptional communication skills to all stakeholders.

Responsibilities:

  • Manage, support and drive de-escalations during major incidents
  • Drive/moderate discussions between key stakeholders and experts
  • Communicate to senior management on an executive level in case of major incidents
  • Drive and support problem management for major incidents

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related disciplines
  • 5+ years professional working experience in the IT area
  • Strong experience in working with business in a customer-oriented manner and with proactive service attitude
  • Understanding of business process operations and sound knowledge of the main internal systems at SAP
  • Experience in working with senior management
  • Ability to work in virtual setups and to build networks
  • Excellent verbal and written communication skills
  • Fluent English language skills are mandatory

Salary: $120,000 - $150,000 per year

Benefits:

  • A highly collaborative, caring team environment
  • Strong focus on learning and development
  • Recognition for your individual contributions
  • A variety of benefit options

Work-Life Balance:

SAP Se offers flexible working models to ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company.



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