IT Architecture Senior Specialist | Leading Technical Expert

hace 1 mes


San Pedro Garza García, Nuevo León, México Sap A tiempo completo
About the Role

We are seeking a highly skilled IT Architecture Senior Specialist/Expert to join our international team. As a key member of our technical leadership, you will be responsible for managing and driving de-escalations during major incidents.

Main Responsibilities:

  • Serve as the single-point-of-contact for all stakeholders during major incidents.
  • Drive/moderate discussions between key stakeholders and experts.
  • Communicate with senior management on an executive level in case of major incidents.
  • Drive and support problem management for major incidents.
  • Continuously improve operational services through process design, tool optimization, efficiency enhancements, reduced Total Cost of Ownership (TCO), and improved support quality and customer satisfaction.
  • Promote a proactive approach to tasks and maintain healthy relationships within IT Operations.
About You

To succeed in this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or related disciplines, along with 5+ years of professional experience in the IT area. Strong communication skills, business process operations knowledge, and familiarity with SAP's internal systems are essential. Experience working with senior management and virtual teams is also required.

A strong understanding of business processes and the ability to work collaboratively with cross-functional teams will enable you to make a significant impact in this position.

About Our Company

SAP is committed to creating a culture of inclusion, focusing on health and well-being, and offering flexible working models to ensure that everyone feels included and can perform at their best. We believe that by unleashing all talent, we can create a better and more equitable world.

Salary Range: $120,000 - $150,000 per year

Expected Travel: 0 - 10%

Requisition ID: 410612



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