Enterprise Application Specialist

hace 1 mes

Guadalajara, Jalisco, México Baxter A tiempo completo

Baxter: A Pioneer in Kidney Care

We are on a mission to revolutionize kidney care and other vital organ support by building on our nearly 70-year legacy in acute therapies and home and in-center dialysis. Our team is driven to improve patients' lives worldwide, and we are seeking a talented Enterprise Application Specialist to join us.

Key Responsibilities:

  • Collaborate with Product Owner, Business Analysts, and other IT functions on medium and large-sized system enhancements.
  • Define, design, and document business and integration flows/processes.
  • Develop test scenarios/scripts and execute testing, obtaining objective evidence that meets each test.
  • Develop Standard Operating Procedures to standardize tasks for consistency in operations.
  • Work with 3rd party, other IT teams, and/or business partner when issues are found; manage issues to closure.
  • Helps create, manage, and enforce IT Controls, validation, and change control, policies, and procedures.
  • Manage system enhancements/releases.
  • Put together work plans, track project work. Independently manage own work.
  • Serve as product engineer for agile or SDLC (Software Development Life Cycle) based project teams.
  • Communicate status, solutions, and concerns. Disseminate information in a timely manner within the team.
  • Perform tasks with minimum direction, independently manage complex problems, guide others.
  • Ensure that Applications belong to his/her portfolio are fully documented and managed in all Application Inventory Systems (CMDB, Archer, Knowledge Article in Service Now, etc).

Qualifications:

  • Management of stakeholders and their expectations.
  • Ability to work with cross-functional matrixed teams to deliver on a common goal.
  • Interpersonal skills and development of relationships with team members, peers, leaders, and customers.
  • Working knowledge of lean product principles and strong knowledge of software development lifecycle and IT compliance.
  • Foundational project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads.
  • Solid communication (verbal and written) skills and attention to detail.
  • Sense of urgency with strong follow-up skills. Must be detailed-oriented and able to work in a matrixed team setting.
  • Experience working with vendors and third-party providers on product features, releases, and issue resolution.
  • Must be able to work with others in different time zones.
  • Willingness to learn new skills.

Education and Experience:

  • Bachelor's degree in relevant field Information Technology, Computer Science or Engineering etc.
  • 6+ years of experience in Information Systems, experience in multiple areas of IT.
  • Experience related to Software as Service (SaaS).
  • Experience with ITSM Process; experience with Service Now or Jira is preferred.
  • Expertise with HR cloud technologies, preferably UKG (Ultimate Kronos Group) Kronos, Workday, Fieldglass, Cornerstone On Demand.
  • Work with third party, HR Leadership Teams and/or business partners when issues are found; manage issues to closure.
  • Integration knowledge expertise with Kronos Time Keeping, Identity Access Management (IDM), SAP Fieldglass, Cornerstone on Demand (Learning Management System), local payroll providers, third party benefit providers.
  • Experience with Workday Integrations (Studio, Enterprise Integration Builder, Connectors, etc.).
  • Experience with Web Services and APIs (Application Programming Interface) such as (SOAP, REST).

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