Enterprise Service Management Specialist

hace 2 semanas


Guadalajara, Jalisco, México Koch Global Services A tiempo completo

At Koch Global Services, we are seeking an experienced Enterprise Service Management Specialist to join our KGS Enterprise Service Management (ESM) team.

Job Summary

The successful candidate will be responsible for efficiently managing ServiceNow administration duties, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted solutions through ServiceNow. Key responsibilities include incident and task support, ServiceNow configuration and maintenance, and end-user training and support.

About the Role

In this role, you will act as a key point of contact for incident and task management within the organization. You will respond to and resolve incidents and service requests in a timely manner, coordinate with cross-functional teams to ensure effective incident and task resolution, and monitor and analyze incident trends to identify root causes and prevent recurring issues.

You will also configure and maintain ServiceNow instances to ensure optimal performance and functionality, collaborate with stakeholders to understand business requirements and implement solutions within ServiceNow, design, develop, test, and deploy new modules, workflows, and applications in ServiceNow, and perform regular system upgrades and patches.

Requirements

To be successful in this role, you will need expertise in configuring and managing the ServiceNow platform, proficiency in designing workflows and scripting in JavaScript, strong skills in incident, problem, and change management, ability to integrate systems seamlessly, and proficiency in technical troubleshooting.

Additionally, you will need excellent communication, prioritization, and collaboration skills. Experience with IT service management and ITIL best practices is desirable, as well as certifications such as ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.

What We Offer

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, plus benefits and opportunities for professional growth and development. As a Koch company, we believe in being entrepreneurs and challenging the status quo. We are looking for individuals who are passionate about delivering exceptional service and making a global impact.

About Koch Global Services

Koch Global Services creates solutions spanning technology, human resources, finance, project management, and more. With locations in India, Mexico, Poland, and the United States, our employees have the opportunity to make a global impact. At Koch companies, we reward individual contributions and strive to create value in everything we do.



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