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Customer Experience Associate
hace 2 meses
EcoVadis is seeking a highly skilled Customer Care Associate to join our team. As a trusted advisor, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Support: Engage with customers to resolve their queries and concerns in a timely and professional manner.
- Research and Data Entry: Conduct research to validate company information and input data into our suppliers' database.
- Communication: Respond to customer inquiries via email and phone, and collaborate with internal and external stakeholders to gather information.
- Process Improvement: Contribute to the development and enhancement of our qualification process.
- Team Collaboration: Participate in collaborative initiatives with other teams within the organization.
- Language Skills: Fluency in English is a must, with high proficiency in Portuguese and Spanish required.
- Experience: At least 1 year of experience in a customer service/support role, preferably with international exposure.
- Education: Bachelor's Degree completed.
- Skills: Excellent verbal and written communication, interpersonal, and active listening skills, with the ability to multitask and prioritize based on business/customer needs.
EcoVadis is a leading provider of corporate social responsibility (CSR) and sustainability ratings. We are committed to helping businesses improve their sustainability performance and reduce their environmental impact.
