Customer Success Associate

hace 5 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Position

As a Customer Success Associate, your responsibilities will include:

  • Ensuring the retention and renewal of all designated accounts while managing them proactively, including the timely fulfillment of contractual commitments.
  • Identifying customer requirements and delivering tailored solutions that enhance satisfaction and loyalty.
  • Offering expertise and assistance to address challenges and elevate the customer experience.
  • Spotting opportunities for cross-selling and upselling to foster revenue growth and customer expansion.
  • Working collaboratively with various departments such as Sales, Marketing, and Product Development to maintain alignment and effective communication.
  • Leading initiatives aimed at enhancing customer engagement, retention, and overall satisfaction.
  • Gathering feedback and insights to guide product development and enhancement efforts.
  • Tracking and reporting on key performance indicators (KPIs) related to customer success, including churn rates, net promoter scores (NPS), and customer satisfaction metrics.

About You

You are an ideal candidate if you possess:

  • A bachelor’s degree in business administration, marketing, or a related discipline.
  • A minimum of 2 years of experience in customer success management, sales, or account management.
  • Strong analytical and problem-solving abilities.
  • Experience engaging with C-level executives.
  • Proficiency in account management and contract negotiations.
  • Familiarity with MS Office, Excel, and internet applications.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • The ability to cultivate strong relationships and build trust with clients.
  • A proven history of meeting and exceeding targets and deadlines.
  • Fluency in English and Spanish.

What We Offer

At Thomson Reuters, we pride ourselves on fostering an inclusive culture that values personal and professional growth. Our offerings include:

  • Flexible Work Environment: A hybrid working model that allows for a balance between in-office and remote work.
  • Comprehensive Benefits: A range of benefits that support work-life balance, including flexible vacation policies and mental health days.
  • Cultural Commitment: A globally recognized reputation for diversity, equality, and inclusion.
  • Learning Opportunities: Access to LinkedIn Learning and internal projects for professional development.
  • Social Responsibility: Participation in employee-driven resource groups and volunteer initiatives.

Join us in our mission to promote justice, truth, and transparency through our industry-leading products and services.

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