Cloud Infrastructure Operations Specialist

hace 4 días


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

We are seeking a highly skilled Cloud Infrastructure Operations Specialist to join our team. In this role, you will be responsible for ensuring the day-to-day quality service delivery of our cloud infrastructure.

As an experienced operations specialist, you will define and track various service KPIs and SLAs, de-escalate running escalations, and work towards automating various day-to-day operational tasks. You will also be responsible for planning, setting up, implementing, and operating SAP technologies to achieve ambitious SLAs.

In addition to these responsibilities, you will handle on-call duties, process improvements on daily operational activities, drive projects and programs, and coordinate and orchestrate work between teams.

To succeed in this role, you will need 5+ years of work experience in infrastructure and basis administration, as well as 5+ years of experience in service delivery in global teams. You should have experience handling managed service delivery models, managing operations and 24/7 delivery units, understanding SLA/KPI tracking, and familiarity with ITIL concepts of Service Management and Root Cause Analysis.

You should also have working experience in hyperscalers, global teams with 24/7 support, de-escalation experience on IT incidents and requests, and management of multiple activities requiring cross-team coordination.

The salary for this position is approximately $100,000 per year, based on industry standards and requirements. We offer a highly collaborative and caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.



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