Senior Cloud Incident Resolution Specialist

hace 1 mes


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

Company Overview

SAP SE is a leading provider of enterprise software solutions, empowering businesses to run better and innovate with purpose.

About the Role

We are seeking a highly skilled Senior Cloud Incident Resolution Specialist to join our team in San Pedro Garza García, Nuevo Léon, Mexico. This is an exciting opportunity to work on complex cloud infrastructure issues and drive resolution for our customers.

Key Responsibilities:

  • Lead incident response efforts to minimize downtime and ensure business continuity
  • Collaborate with cross-functional teams to identify root causes and implement corrective actions
  • Develop and maintain knowledge of cloud technologies and services to stay ahead of emerging trends
  • Communicate effectively with stakeholders at all levels to provide timely updates and resolutions

Requirements

  • 7+ years of experience in IT operations, with a focus on cloud infrastructure and service management
  • Strong technical expertise in cloud platforms, including SAP and other relevant technologies
  • Excellent communication and leadership skills, with the ability to manage multiple stakeholders and priorities
  • Bachelor's degree in Computer Science or related field

Salary Estimate

The estimated salary for this role is between $120,000 and $180,000 per annum, depending on qualifications and experience.

Benefits

  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Opportunities for professional growth and development


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