Customer Service Representative
hace 6 días
At Mass Markets, we are committed to delivering exceptional customer experiences. As a Customer Service Representative - Sales and Support, you will play a vital role in achieving this goal.
About the RoleThis is an exciting opportunity for someone who is passionate about sales and customer service. You will be responsible for handling inbound and outbound calls, emails, and chats with customers, providing them with solutions to their queries and concerns.
You will work closely with our team to ensure that customers receive the best possible experience, from initial contact to resolution. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with customers and resolve their issues efficiently.
Key Responsibilities- Handle inbound and outbound contacts in a timely and professional manner
- Resolve customer complaints and concerns through effective problem-solving and conflict resolution skills
- Meet or exceed sales targets by identifying opportunities to sell additional products or services to customers
- Provide product information and demos to customers to help them make informed purchasing decisions
- Collaborate with internal teams to ensure seamless customer service experiences
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and conflict resolution skills
- Experience in sales and customer service, preferably in a call center environment
- Knowledge of Microsoft Office Suite and CRM software
- A competitive salary range of $45,000 - $60,000 per year
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and development within a dynamic company
- A collaborative and supportive work environment
At Mass Markets, we value our employees and offer a range of benefits and perks to support your well-being and success. Join us and become part of a team that is dedicated to delivering exceptional customer experiences.
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