Enterprise IT Service Delivery Manager

hace 2 meses


Guadalajara, Jalisco, México Sonataone A tiempo completo

Sonata Software is a leading technology company that specializes in digital transformation, supporting businesses to become connected, open, intelligent and scalable.

The company's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers.

As a trusted partner of world leaders in various industries, Sonata's software portfolio includes solutions such as the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform and KODO - AI Powered Customer Experience (CX) Platform.

Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise.

The company is at the forefront of digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security.

We are seeking an experienced Enterprise IT Service Delivery Manager to join our team in Guadalajara and Mexico City. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our customers.

The ideal candidate will have a Bachelor's degree or equivalent work experience, with a minimum of 7 years of relevant work experience in IT service delivery. They should be highly proficient in Excel and Word, and have significant design experience in Relational Databases, Online Systems, and Web-Based Applications.

In this role, you will collaborate with stakeholders to understand their needs, analyze existing processes, and identify opportunities to enhance efficiency and automation using ServiceNow.

You will design ServiceNow solutions, develop and execute test plans, provide ongoing support for ServiceNow users, and continuously optimize the platform to maintain high performance and stability.

The estimated salary for this position is $80,000-$110,000 per year, depending on qualifications and experience.

Sonata Software is an Equal Opportunity Employer, and we encourage diversity in the workplace.



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