Senior Technical Solutions Architect

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

At Hewlett Packard, we are a global leader in innovation and technology. With over 50,000 employees across 190 countries, we strive to push boundaries and challenge the status quo.

About the Role:

We are seeking an experienced Inside Presales TC Manager to lead our team of technical consultants in providing strategic guidance and support for our HP Commercial portfolio of Personal Systems/Print products and solutions.

The successful candidate will foster a collaborative and diverse work environment across multiple languages worldwide, driving business outcomes and delivering exceptional customer experiences.

Mission of the Presales Technical Consultant Manager:

Your mission is to drive team success by providing strategic and technical guidance to sales opportunities, managing and supporting the development of your team of trusted advisors on Personal Systems/Print products solutions and services.

You will collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources, to ensure seamless delivery of services.

Responsibilities:

  • Lead and mentor a team of Inside Presales TCs
  • Ensure an appropriate level of technical and professional competence within the team
  • Guide the team in providing technical recommendations, direction, and guidance on Print offerings
  • Practice Lead on Print solutions for the WW Inside Presales organization across teams
  • Assist in the recruiting, training, and development of team members
  • Ensure the delivery of team services in accordance with the SLA
  • Ensure relevant quality KPIs are in place and regular internal reports are generated for measurement and management of the team
  • Manage technical escalations and provide proactive updates to stakeholders
  • Assess and manage team member performance to ensure individual and group excellence
  • Provide guidance on process improvements
  • Understand business, financial, and legal concepts of the overall HP/BU strategic direction and portfolio and guide the team accordingly

Knowledge/Skills Required:

You will require:

  • Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies
  • Inter-personal skills with an interest in people development and coaching
  • Advanced proficiency in spoken and written languages relevant to the team and English
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities
  • Self-motivated with the ability to operate with minimal tactical direction
  • Demonstrated motivation to seek knowledge and continuous learning
  • Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success

Career Path:

This role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market, or WW Presales Organizations. Other moves to different leadership roles within the company are also possible, such as in Sales or Product Management areas.

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