Senior Technical Solutions Consultant

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

As a leading global technology company, Hewlett Packard is constantly innovating and pushing the boundaries of what is possible. With a presence in 190 countries and over 50,000 employees worldwide, we offer a diverse and collaborative work environment that fosters growth and development.

About the Role

We are seeking an experienced Senior Technical Solutions Consultant to join our team, providing technical presales support for our Commercial portfolio of Personal Systems products, services, and solutions. As a key member of our global team, you will be responsible for delivering expert technical guidance to our sales teams, helping them to secure business wins and deliver exceptional customer experiences.

Mission

The mission of the Inside Presales Technical Consultant is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Career Path

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Senior Inside TC, Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

Responsibilities

  • Provide technical recommendations, direction, and guidance on HP Personal Systems offerings.
  • Respond to and track technical questions from internal or external requestors.
  • Presentation the advantages of HP's Personal Systems products and solutions.
  • Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
  • Support sales opportunities with in-depth technical understanding of HP's offerings.
  • Provide support on the status of technical and environmental regulations.
  • Deliver trainings to other departments about Personal Systems products and solutions.
  • Manage technical escalations and provide proactive technical updates to the sales community.
  • Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
  • Ensure a competitive and appropriate level of technical and professional competence.

Salary Range: $80,000 - $110,000 per year, depending on location and experience.

Requirements

We are looking for a highly skilled and motivated individual with advanced proficiency in spoken and written Portuguese and English. Proficiency in another language is advantageous. Additionally, candidates should have a Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science. A strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities are required. Self-motivated individuals with the ability to operate with minimal tactical direction are encouraged to apply.

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