Head of Technology Delivery Mexico

hace 2 meses

Azcapotzalco, Ciudad de México HSBC A tiempo completo

Job Summary

HSBC is seeking an experienced professional to join our team in the role of Head of Technology Delivery Mexico. This position will oversee and be accountable for the technology agenda and business relationships for Mexico's scale market, with a focus on digital transformation, wealth, architecture simplification, and strategic initiatives such as LAC and Mexico growth as a home market.

Key Responsibilities

  • Own and deliver end-to-end technology services specific to WPB Technology Mexico.
  • Execute and bring transparency of technology activities to the business.
  • Accountable for managing suppliers to ensure service performance targets are met.
  • Accountable to the business for monitoring and delivery of overall service/application health, including underlying infrastructure and technology currency, capacity, and performance.
  • Accountable for championing, implementing, and maintaining the published technology target operating model within WPB Technology, establishing effective DevOps to deliver end-to-end technology services.
  • Accountable for the commercial success of the DevOps functions for WPB Technology.
  • Responsible for ensuring that WPB Technology Strategy is in alignment with and enables the overall IT Strategy.
  • Accountable for the successful scoping, funding, and execution of the WPB portfolio of technology change, in line with business strategy, while maintaining technology technical and operational standards and methods.
  • Enables and supports end-to-end execution and support for the relevant GB/GF, including liaising with the appropriate technology function leads.
  • Accountable for successful business management of the WPB Tech Mexico.
  • Accountable for embedding and maturing the DevOps and Agile ways of working across Technology.
  • Responsible for ensuring control monitoring is conducted and reported to risk owners (including testing by BRCMs), and control procedures are validated (using a combination of exception reports, self-certification, and sample reviews).
  • Responsible for designing and tracking key indicators for the control to ensure timely identification and escalation of exceptions and issues in WPB Technology Mexico.
  • Responsible for ensuring that appropriate technology business continuity plans are developed and maintained in WPB Technology Mexico.

Requirements

  • Leadership
  • Strong English language skills (written and spoken) and fluency in local language (written and spoken)
  • Problem Solving
  • Innovation
  • Strategic Responsibility
  • Pro-actively reaching consensus between the most senior business stakeholders who may have a shared objective, but differing points-of-view
  • Taking hard decisions demanded by internal stakeholders and external regulators, balancing flexibility and agility against quality and sustainability
  • Maintaining the confidence of the Business, Finance, and Compliance teams
  • Ensuring that effective risk mitigation and controls are in place
  • Execute the strategic direction for WPB Technology Americas and make sure it is in line with Group WPB IT strategies and WPB business strategies
  • Embedding the technology strategy whilst capturing hearts and minds

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