Junior Service Desk Analyst

hace 4 semanas


Xico, México Travel + Leisure Co. A tiempo completo

Job Summary

We are seeking a highly motivated and detail-oriented Junior Service Desk Analyst to join our Global Service Desk Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.

Key Responsibilities

  • Provide 24/7/365 Level 1 support to internal staff and business partners via various communication channels
  • Resolve technical issues and incidents within established Service Level Agreements (SLAs)
  • Meet key performance indicators (KPIs) and contribute to the team's overall success
  • Collaborate with Level 2 and Level 3 teams to resolve complex issues
  • Develop and maintain knowledge base articles and IT procedures for training purposes
  • Provide remote IT training and support to new and current staff
  • Work on special projects as assigned by the Service Desk Manager

Requirements

  • Excellent customer service skills and a strong commitment to delivering exceptional results
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
  • Strong problem-solving skills and a hands-on approach to resolving technical issues
  • Fluency in Spanish and English (bi-lingual) is highly desirable
  • IT skills and experience are preferred but not essential

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a global team and contribute to the success of a leading company in the leisure travel industry

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