Junior Service Desk Analyst
hace 4 semanas
Job Summary
We are seeking a highly motivated and detail-oriented Junior Service Desk Analyst to join our Global Service Desk Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.
Key Responsibilities
- Provide 24/7/365 Level 1 support to internal staff and business partners via various communication channels
- Resolve technical issues and incidents within established Service Level Agreements (SLAs)
- Meet key performance indicators (KPIs) and contribute to the team's overall success
- Collaborate with Level 2 and Level 3 teams to resolve complex issues
- Develop and maintain knowledge base articles and IT procedures for training purposes
- Provide remote IT training and support to new and current staff
- Work on special projects as assigned by the Service Desk Manager
Requirements
- Excellent customer service skills and a strong commitment to delivering exceptional results
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong problem-solving skills and a hands-on approach to resolving technical issues
- Fluency in Spanish and English (bi-lingual) is highly desirable
- IT skills and experience are preferred but not essential
What We Offer
- A dynamic and supportive work environment with opportunities for growth and development
- A competitive salary and benefits package
- The chance to work with a global team and contribute to the success of a leading company in the leisure travel industry
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