Service Desk Specialist

hace 4 semanas

Xico, México Ust A tiempo completo

Job Summary

We are seeking a highly organized and customer-focused Service Desk Specialist to join our team at UST. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our employees, ensuring seamless day-to-day operations.

Key Responsibilities

  • Identify, deliver, and install electronic equipment at end-user workstations
  • Assist users with Video Conference meeting setup and troubleshoot any Video Conferencing issues
  • Keep accurate inventory and maintain a neat and orderly stock room
  • Provide light end-user-on-one training to help users understand and adopt technology
  • Direct IT support to an internal IT support desk as needed
  • Use Service-Now to accept, work, and resolve incidents
  • Communicate with internal IT employees and end users in an effective and professional manner
  • Install electronic equipment, including laptops, monitors, cables, headsets, adapters, and printers
  • Track, maintain, and organize electronic equipment stock
  • Prioritize the needs of VIP members
  • Shadow and familiarize with white glove services
  • Staff TechZone desk during office hours
  • Image laptops and desktops (Windows / Mac)
  • Assist with Video Conferencing setup and troubleshooting
  • Desk setups, end-user desk moves, and removal of electronic equipment
  • Direct end users to an internal IT support desk for any duties not described above
  • Work with customer IT leadership to ensure any personnel problems are handled and resolved within 90 days
  • Assist Mexico facilities team with local IT-related needs
  • Assist users based out of Europe locale with their local IT-related needs

Requirements

  • Strong organizational skills
  • Exemplary customer service skills, with the ability to empathize with customers and their needs
  • Ability to move at a quick pace and prioritize several concurrent issues
  • Proficiency in assisting customers/users with technical needs, including laptops, desktops, desk phones, headsets, mouse, keyboards, mobile devices (iOS, Android), printing, faxing, scanning

What We Believe

We're proud to embrace the same values that have shaped UST since the beginning. We believe in:

  • Humility: We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.
  • Humanity: Through business, we will better the lives of those less fortunate than ourselves.
  • Integrity: We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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