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Collections Specialist

hace 2 meses

Aguascalientes, Aguascalientes, México Nissan A tiempo completo

**Job Summary**:

In this role, you will be responsible for negotiating resolutions for accounts that are 5-59 days past due. You will provide customer service by adhering to a call plan and demonstrating the core values of Nissan. Your contributions will help build brand value and drive enduring profitable growth.

**Key Responsibilities**:

• Staying available to receive and make outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that benefit both Nissan and the customer.

• Researching and finding solutions for customer disputes, questions, and concerns related to account status.

• Maintaining standard delinquency percentages and clearance ratios for individual portfolios, achieving standard scores on Quality Assurance phone monitors.

• Analyzing delinquent accounts for appropriate action and making recommendations to Senior Car or Supervisor.

**Requirements**:

• High school diploma required; Bachelor's degree preferred.

• Knowledge of collections techniques, business practices, and related state and federal regulations.

• Intermediate proficiency in MS Office.

• Fluent English.

**Competencies**:

• Action Oriented.

• Dealing With Ambiguity.

• Conflict Management.

• Customer Focus.

• Decision Quality.

• Interpersonal Skills.