Senior Customer Trust Analyst

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this exciting opportunity, you will play a key role in ensuring the security and trust of our customers. As a Senior Customer Trust Analyst, you will be responsible for coordinating and responding to customer inquiries related to Thomson Reuters Information Security posture.

You will develop and maintain a thorough understanding of Thomson Reuters security programs and the fundamental security practices for our primary product offerings. This will enable you to provide accurate and timely responses to customer inquiries, ensuring their trust and satisfaction.

About You

We are looking for a highly skilled and experienced professional who can operate in a fast-paced and dynamic environment. You will possess a strong background in information security, with a keen eye for detail and excellent communication skills.

You will be responsible for collaborating with internal and external stakeholders to meet customer inquiries with completeness and accuracy. This will involve working closely with our sales and customer support teams to ensure that customer inquiries are responded to in a timely and effective manner.

Key Responsibilities
  • Develop and maintain a thorough understanding of Thomson Reuters security programs and the fundamental security practices for our primary product offerings.
  • Coordinate and respond to customer inquiries related to Thomson Reuters Information Security posture.
  • Collaborate with internal and external stakeholders to meet customer inquiries with completeness and accuracy.
  • Support the automation tools already being used and identify solutions to increase their utilization for research and population of relevant information.
  • Meet with our customers to support virtual on-site audits and respond to enterprise and product level questions.
What We Offer

We offer a comprehensive benefits package, including a hybrid work model, culture of equality, diversity, and inclusion, and opportunities for professional growth and development. We are committed to creating a work environment that is inclusive, supportive, and empowering.

We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.



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