Operations Supervisor
hace 1 semana
We are seeking a highly skilled Operations Supervisor to join our team at Courtyard Mazatlan Beach Resort. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and driving operational excellence.
Key Responsibilities- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
- Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting payment, assigning rooms, and activating and issuing room keys.
- Sell rooms/accommodations to guests without reservations based on availability.
- Ensure rates match market codes and document any exceptions.
- Ensure checks from outlets (e.g., Health Club, Retail Shop) are scanned and charged to rooms.
- Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to management.
- Complete safety training and certifications.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
At Marriott International, we're passionate about better serving the needs of travelers everywhere. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
We're an equal opportunity employer and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We're committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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